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FAQ for volunteers
Thank You For Your Interest
Below are some common questions (and answers!) about volunteering at the Goods Bank. If your question is not answered here, or if you need more information, please email us at info@goodsbankneo.org
What are typical volunteer tasks?
We appreciate the help of our dedicated volunteers. They help us to help nonprofits make a greater impact in the community. Typical tasks might include:
- Unpacking, sorting and barcoding product
- Testing and/or assembling items
- Stocking shelves
- Cleaning/organizing
How do I sign up to volunteer?
Sign up is easy. Click here.
What if I need to cancel my shift?
Click the reschedule/cancel link in email confirmation.
Do I need to volunteer regularly?
No. That’s what makes this a great volunteer opportunity. However, you are welcome to volunteer regularly.
How long are volunteer shifts?
Shifts are 2 hours long. If you are interested in something else, reach out to info@goodsbankneo.org to see if we are able to accommodate.
Is parking available?
Yes. Parking is available in front of the loading docks. If additional parking is needed, we can provide access to underground parking.
What should I wear?
It’s a warehouse and as clean as we make it, it’ll never be spotless. Wear older clothes. Dress in layers and definitely wear comfortable, closed-toe shoes. You might do a lot of walking.
What is the temperature in the warehouse?
The warehouse is heated in the winter but can still be colder than your home. Dress in layers. In the summer, we have large industrial fans to keep the air moving, but there is no air conditioning. Dress in shorts and tshirts to stay cool.
Can I do any tasks sitting down?
Yes. We have a large variety of volunteer tasks so can accommodate projects that require sitting.
Is the warehouse wheelchair accessible?
Yes, the warehouse is wheelchair accessible. However, it is not ADA compliant. We ask that volunteers exercise caution as it is a warehouse setting with uneven floors, etc.
FAQ for members
Thank You For Your Interest
Below are some common questions (and answers!) about joining the Goods Bank. If your question is not answered here, or if you need more information, please email us at info@goodsbankneo.org
How does it work?
GBNEO works with and supports nonprofits, schools and faith organizations throughout northeast Ohio. The program helps these partners obtain the supplies they need to run their programs and meet the needs of the people they serve. Because of generous corporate donations, GBNEO is able to maximize nonprofits’ limited funding by providing resources at nominal handling fees. All fees go toward administrative costs and maintenance of our warehouse.
Who can join?
Membership is open to nonprofits, schools and faith-based organizations. Your organization must be a qualified 501(c)(3) and has been tax exempt for two years.
Is there a membership fee?
Annual membership is $100. Simply complete the online application form Memberships are reviewed and renewed annually.
Who can shop?
Each member organization can designate up to 5 authorized shoppers and is required to schedule a shopping appointment at LINK. Each organization is responsible for proper use of products as outlined in the Membership Agreement.
How does the shopping process work?
- Approved shoppers sign in upon arrival.
- First-time shoppers receive a tour.
- Once checked in, shoppers can grab a cart and begin shopping.
Product pick-up options:
- We encourage shoppers to take their items with them at the time of purchase. If necessary, we can hold them for two business days.
Do I need an appointment?
Yes. Click LINK to schedule.
What forms of payment are accepted?
We accept credit cards, debit cards, organization checks, and store credits. We do not accept cash.
Upon request, invoices can be sent directly to organizations.
What are your hours?
Business hours are from 8:30 am to 4:30 pm, Monday-Thursday and 8:30 am to 3 pm, Friday.
Dock hours are 9 am-3 pm, Monday-Friday.
Appointments are required.
Will I get help loading my car?
No. We are not able to assist with loading vehicles with the exception of full pallets that require a forklift. GBNEO does not assume any liability for securing product or any damages that occur while loading.
Can I leave items for pick up at a later date?
Yes, we will hold items for 2 business days. We ask that you make every attempt to take items with you at the time of your shopping appointment.
Do you accept returns?
No.
Can I request a particular item?
Our goal is to help you stretch your impact. Reach out to info@goodsbankneo.org with any needs you may have and we will do our best to find what you are looking for.
Why can’t I sell the items to fund programming or use it for a raffle?
Quite simply, it is not permitted by Good360, its corporate partners or our corporate donors.
How are admin fees determined?
Goods Bank NEO pays shipping and handling fees to bring items to our warehouse. The admin fees cover the cost of shipping and handling of these products and helps to offset overhead.
How will I know about new items?
We receive new items nearly every day. The best way to keep up with inventory is to shop often. Emails will be sent when larger opportunities become available. Or, you can sign up to receive our e-blasts or follow us on social media.