Role Summary
The Warehouse Associate will serve as an integral team member by efficiently managing the intake of products for display and distribution, working to expand the organization’s ability to serve more members. Reporting to the Operations Director, the Warehouse Associate will serve as the lead in overseeing receiving, storage, and distribution of a wide variety of durable products (ex. hygiene items, household goods, clothing, toys, and much more). The Associate will also work with the Operations Director to identify volunteer projects that assist with sorting, shelving, and organizing items efficiently, with an eye towards displaying inventory to make it easy for nonprofit “shoppers” to locate specific products. Finally, the Warehouse Associate will be responsible for, but not limited to, maintenance upkeep, cleanliness and recycling initiatives.
Role Responsibilities:
Receiving Product
● Unload trucks (using a pallet jack, forklift, and/or manually in cases of bulk furniture or non palletized loads)
● Determine where to place products on racks to ensure efficient space utilization, which may include frequently shifting product storage locations in preparation for new shipments and updating corresponding documentation
Administrative
● Inbound shipment tracking and administrative preparation
○ Generate barcodes in POS system, print, assign to product in preparation for volunteer processing
● Develop and utilize methods of warehouse organization to increase efficiency and clarity in product storage/retrieval.
● Work with on-site volunteer duties(as requested by Operations Director)
Product
● Coordinate with Engagement Coordinator to shelve product in the retail side of the warehouse; oversee categorization of products on shelves and shopper-friendly product display, including advising on volunteer projects to assist with shelving and organization
● Restock product promptly to ensure displays are full
● Assist in identifying product mix that meets the needs of members in a cost-effective manner
● Ensure inventory levels are maintained to meet member needs
● Develop and implement creative methods to promote product availability both onsite and off (e.g. creating seasonal displays, developing gift packages of assorted items, piloting future community-based pop-ups to distribute excess inventory, etc.)
● Assist Operations Director in truck unloads of new products (using a pallet jack or manually in cases of bulk furniture or non-palletized loads); support Operations Director in organizing and displaying loads on retail floor
Facilities
● Adhere to all warehousing, handling, and shipping legislation requirements
● Maintain warehouse so it runs efficiently for members and volunteers, with an eye toward organization and aesthetic improvement
● Assist with maintaining a clean, safe and welcoming environment for volunteers and members
● Serve as primary point in cleaning space, including warehouse, retail area, garbage, recycling, bathroom, office
● Handle minor repair projects around the warehouse
● Identify warehouse supportive materials needed
Customer Service
● Liaise with members, volunteers, contractors, and transport companies
● Check out member shoppers as needed using Point of Sale system
● Assist with loading member vehicles or shopping carts as needed
● Assist members as needed in locating products on shelves
Key Abilities Needed:
- Can do attitude
- Strong communication skills and comfort interacting with a range of visitors to the warehouse
- Logistical thinker who can streamline product intake and placement in an organized, efficient, and customer-centric way. Ability to conceptualize & implement new process improvement initiatives
- Self-motivated, adaptable, and willing to pitch in where needed. The organization is quickly evolving and composed of a small team (three staff with this role plus a number of volunteers)
- Comfort with being on feet for a large portion of the day and engaging in moderate physical activity (moving pallets, unloading trucks, cleaning, moving product, loading product into vehicles, etc.)
- Comfort working in an older warehouse setting that is prone to dust and temperature fluctuations
- Forklift certification a plus
- Comfortable with computers as the role will involve operating the Point of Sale system and utilizing Google Suite products (email, Google Drive)
- Previous warehouse and/or retail experience a plus
Compensation
● $15/hour, 20 hours/week
Applicants can submit resumes to info@goodsbankneo.org .
Goods Bank NEO is an equal opportunity employer that values diversity. Applicants will not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, or medical condition. All employment is based on qualifications, merit, and business need.